Personal Care with a Healing Touch

Patient Billing and Insurance Information

As you recover from your illness or injury, we know that questions or concerns about medical expenses can add to what can already be a stressful time.

As part of our mission at Hemphill County Hospital (HCH) to provide compassion and excellence in healthcare for Canadian and surrounding areas, we are committed to providing high-quality healthcare for all, regardless of financial status.

We offer several payment options, including private-pay discounts and revolving payment plans, as well as financial assistance.


Hospital Bill

After you receive care at HCH, we will immediately bill your insurance company. It can take 30 days or more to process your bill. Once insurance has paid, you will be responsible for any remaining balance unpaid by your insurance provider. At that time, you will receive a statement notifying you of the amount. We ask that you remit payment in full or set up a payment plan within 30 days.

Insurance Coverage

Please provide us with complete insurance coverage and contact information when you register. If we are contracted with your insurance company, we will submit a claim for payment in accordance with the managed care contract. You will be asked to pay any co-payment or deductible at the time of service. If we do not receive payment from your insurance company promptly, we will ask you to contact them directly to arrange for payment.


If you are covered by Medicare, we will file your claim for you. If you have a Medicare supplemental policy, upon our receipt of payment from Medicare, we will bill your supplemental carrier as well.

Billing Responsibilities

HCH will make every effort to verify insurance eligibility and benefits. We will also attempt to obtain authorization in accordance with your insurance company’s policies. However, as the insured, you are ultimately responsible for knowing your benefits. Please check with your insurance company before receiving non-emergent services to ensure HCH is contracted and whether or not prior authorization is required.

Physician Billing

Physician services will be billed separately from your hospital services.

Patient Cost Estimator

Below is a link to a website that will give you a bill estimate based on health insurance coverages:

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