Frequently Asked Questions
Q. How can my family reach me in the hospital?
A. Family members and friends may call HCH at 806-323-6422, and request to be transferred to you. They may also request your phone number, and dial directly to your room.
Q. When I check in, what kind of personal belongings should I bring?
A. You may bring a small bag of personal belongings such as a toothbrush, hairbrush, robe, and slippers. If possible, label your belongings. Labeling greatly increases the chance of finding your items if they are misplaced. Whenever possible, please leave valuables, credit cards, cash, and jewelry at home. HCH does not assume responsibility for lost articles, but will make every effort to help you find them. IF you lose an item, notify your nurse immediately.
Q. When can people visit HCH patients?
A. We have an open-door, 24-hour-a-day visiting schedule. If you arrive after 7:00p or before 6:00a, simply press the call button at the front east entrance to be let in the door. HCH would like to encourage visiting hours that promote rest and patient wellbeing. Please consider the emotional and healthcare needs of the patient, as well as the patient’s privacy. Please DO NOT visit patients if you are sick with a cold, flu, or any other condition which could be contagious.
Q. Can clergy members visit HCH patients?
A. Clergy members of all faiths are welcome at the hospital. If you wish to arrange a visit, please contact representatives of your faith, or call our Patient Navigator at 806-323-1115.
Q. Will being an organ donor affect my medical care?
A. Being an organ donor will not affect the care you receive. If you are injured or ill and are taken to a hospital emergency room, you will receive the best possible care whether or not you are an organ donor. Donation procedures begin only after all efforts to save your life have failed and death has been declared.
Q. Who pays for the added expense?
A. There are no extra expenses for the family donating organs and tissues. State and federal funds pay all costs related to organ and tissue donations.
Q. Do I have to complete Advance Directives?
A. Advance directives are optional documents. However, if you choose to complete one, it is important that you provide a copy to members of your healthcare team. Please bring a copy of your advance directives, living will, or durable power of attorney to the hospital.
Q. What is the purpose of having an advance directive?
A. The purpose of an advance directive is to allow you to tell us your future care choices. As a result, your healthcare team will know what your wishes are in case you become unable to express them. This is an opportunity to put your wishes in writing while you are able to make decisions.
Q. Can my family and friends make decisions when I am unable to?
A. The doctor will ask your closest relative or the individual designated as a durable power of attorney for healthcare to help make decisions if you are unable. It can be very helpful if you have appointed someone to be your durable power of attorney for healthcare to speak on your behalf. This person will assist the doctor in making decisions. A brochure describing all the details of advance directives, as well as a simple form to complete, is available to you upon request. Please request to speak to our case worker if you need assistance.
Q. What kind of food services does HCH provide?
A. The hospital offers a cafeteria, coffee bar, and vending areas. Visitors may eat in the cafeteria, or request an extra tray be brought to the patient’s room. Ask a nurse for more information on guest trays.