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Registration and Visitor Information

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Frequently Asked Questions

Family members and friends may call HCH at 806-323-6422, and request to be transferred to you. They may also request your phone number, and dial directly to your room.

You may bring a small bag of personal belongings such as a toothbrush, hairbrush, robe, and slippers. If possible, label your belongings. Labeling greatly increases the chance of finding your items if they are misplaced. Whenever possible, please leave valuables, credit cards, cash, and jewelry at home. HCH does not assume responsibility for lost articles, but will make every effort to help you find them. IF you lose an item, notify your nurse immediately.

As family and friends contribute greatly to a patient’s healing and recovery, our staff welcomes visits from loved ones during the patient’s stay. HCH encourages visiting hours that promote rest and patient well-being. Please consider the emotional and healthcare needs of the patient, as well as the patient’s privacy. If you are sick with a cold, flu, or any other condition which could be contagious, please DO NOT visit patients.
 
Visiting hours are from 7:00a—8:00p daily. For your safety, the hospital doors are locked between 5:30p—7:00a. Visitors arriving after 5:30p need to go to the ER entrance located on the west side of the hospital, then press the call button to be let in the door.

Clergy members of all faiths are welcome at the hospital. If you wish to arrange a visit, please contact representatives of your faith, or call our Patient Navigator at 806-323-1125.

MEAL SERVICES
Our Dietary staff goes above and beyond to provide a pleasant dining experience to our patients. Guests may also dine with patients, free of charge. Please notify us 30 minutes prior to mealtimes if guests will be dining with you.
 

DINING SCHEDULE:

Breakfast  – 7:00a
Lunch – 12:00p
Dinner – 5:00p
 
Snacks are available from the nursing staff, if approved by your doctor. Vending machines are also available to you and your guests within the hospital.

Hemphill County Hospital is pleased to provide Guest Wireless services for our patients and their families. This service is for a patient or their family to use while being hospitalized. You will need your personal laptop or other wireless device; hospital computers are not available for this use.

If you are interested in using the Guest Wireless services, ask your nurse for a temporary password to gain internet access.

Hospital personnel are not allowed to assist anyone using this service.

Advance directives are optional documents. However, if you choose to complete one, it is important that you provide a copy to members of your healthcare team. Please bring a copy of your advance directives, living will, or durable power of attorney to the hospital.

The purpose of an advance directive is to allow you to tell us your future care choices. As a result, your healthcare team will know what your wishes are in case you become unable to express them. This is an opportunity to put your wishes in writing while you are able to make decisions.

The doctor will ask your closest relative or the individual designated as a durable power of attorney for healthcare to help make decisions if you are unable. It can be very helpful if you have appointed someone to be your durable power of attorney for healthcare to speak on your behalf. This person will assist the doctor in making decisions. A brochure describing all the details of advance directives, as well as a simple form to complete, is available to you upon request. Please request to speak to our case worker if you need assistance.

Organ Donation

Being an organ donor will not affect the care you receive. If you are injured or ill and are taken to a hospital emergency room, you will receive the best possible care whether or not you are an organ donor. Donation procedures begin only after all efforts to save your life have failed and death has been declared.

There are no extra expenses for the family donating organs and tissues. State and federal funds pay all costs related to organ and tissue donations.

Your Stay and Discharge

Case Management
 
HCH’s case manager is your advocate working collaboratively with the healthcare team and planning with you/your family to provide the right care, at the right time, in order to ensure you receive the highest quality of care. Our goal is to provide support to you throughout your hospital stay and during the discharge process by:
 

•Coordinating the elements of your hospital care with your medical team

•Advocating for your unique health outcomes

•Assisting with and optimizing healthcare insurance benefits, including education to appeal denials from your insurance

•Planning your discharge and transition from the hospital to your next care setting

•Preparing you/your family for a safe discharge

When it is time for you to be discharged, our case manager will help you arrange for any services such as medical equipment, home health, or other needs that will make the transition from our hospital to your home an easy one. When patients are not yet able to return home, we help them transition to swing bed, assisted living, long-term care, or another care setting.  If you have any concerns about your plan of discharge, please visit with your case manager who will address those issues and alleviate your worries.  

 

HCH Case Management may be reached at 806-323-1125 or via email at cwatts@hchdst.org.
 

Help Us Enhance Your Stay

HCH is always striving for the best outcome. We have partnered with a survey group to allow our patients to provide feedback on how we can improve our services. We depend upon your honest answers in making HCH your hospital of choice.

Medical Records

Hemphill County Hospital’s Health Information Management Services Department is responsible for maintaining complete medical records for each patient. Your original medical record is the property of Banner, but the information in it belongs to you.

You may access your health information and request copies of your medical record information by contacting the Health Information Management Services Department (Medical Records) at your hospital or healthcare provider’s office.

A standard “Release of Information Consent” form must be completed, and proof of identification provided before your records can be released. You will be notified of any fees that may be incurred for copying and sending you information. To reduce copy charges, you may request the most recent information or a specific document rather than your complete record.

Release Forms

Hospital:

  • English: Release of Information Authorization Form
  • En Español: Permiso Para Copiar Documentos Medicosos

Health Center/Health Clinic

Home Care/Hospice

Patient Billing and Insurance Information

As you recover from your illness or injury, we know that questions or concerns about medical expenses can add to what can already be a stressful time.

As part of our mission at Hemphill County Hospital (HCH) to provide compassion and excellence in healthcare for Canadian and surrounding areas, we are committed to providing high-quality healthcare for all, regardless of financial status.

We offer several payment options, including private-pay discounts and revolving payment plans, as well as financial assistance.

Hospital Bill

After you receive care at HCH, we will immediately bill your insurance company. It can take 30 days or more to process your bill. Once insurance has paid, you will be responsible for any remaining balance unpaid by your insurance provider. At that time, you will receive a statement notifying you of the amount. We ask that you remit payment in full or set up a payment plan within 30 days.

Insurance Coverage

Please provide us with complete insurance coverage and contact information when you register. If we are contracted with your insurance company, we will submit a claim for payment in accordance with the managed care contract. You will be asked to pay any co-payment or deductible at the time of service. If we do not receive payment from your insurance company promptly, we will ask you to contact them directly to arrange for payment.

Medicare

If you are covered by Medicare, we will file your claim for you. If you have a Medicare supplemental policy, upon our receipt of payment from Medicare, we will bill your supplemental carrier as well.

Billing Responsibilities

HCH will make every effort to verify insurance eligibility and benefits. We will also attempt to obtain authorization in accordance with your insurance company’s policies. However, as the insured, you are ultimately responsible for knowing your benefits. Please check with your insurance company before receiving non-emergent services to ensure HCH is contracted and whether or not prior authorization is required.

Physician Billing

Physician services will be billed separately from your hospital services.

Patient Cost Estimator

Below is a link to a website that will give you a bill estimate based on health insurance coverages:

https://hchdst.slicedhealth.io/home